How is my order processed?
Upon completion of your order, you will receive an order confirmation detailing your purchase. You will receive another email when your order ships along with a tracking #.
All orders must be paid for at the time of purchase.
When is my credit card charged?
Your credit card will be charged once you checkout of the e-store. All credit cards must be valid, authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.
How can I add an item?
To add or change items on your order, please contact email@example.com. or 1-866-216-2219 ext. 21
How is my order shipped?
We ship by CANADA POST. Tracking numbers will be made available to you by email once the order is shipped.
Freight charges will be charged to your credit card.
All goods are F.O.B. our warehouse in Ottawa, unless otherwise specified.
As we have no control over carriers, we cannot guarantee shipments to arrive at your location or other destination on a specified date.
When can I expect my purchase?
Allow for 5-7 business days for delivery of in-stock items.
In-Stock Items will be shipped within 48-72 hours (2-3 business days) of receipt of the order. You will be notified if a particular item is out of stock or you have exceeded the on the shelf inventory.
How do I handle returns and exchanges?
All returns require a return authorization (RA) number issued by our Return Coordinator. Our Return Coordinator can be reached at 1-866-219-2219, or by emailing firstname.lastname@example.org, and a service representative will contact you within 24 hours. A claim for the RA# must be made within 15 days from receipt of goods.
A 15% restocking charge will apply to all returns and refused goods. All returns must have transportation charges pre-paid. In order to be credited, a copy of the invoice and packing slip must be enclosed. No returns will be accepted without a valid RA number.
Merchandise must be in original packaging. Under no circumstances will merchandise be accepted 30 days after the date of the invoice.
Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled as per our guarantee policy. An RA number must be issued. No claim will be allowed after 30 days. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way.
All pricing is CAD.
Who do I contact with questions about the e-Store or my order?
Next Generation Hockey e-Store Manager
Defective Merchandise or Shortages
Claims for receipt of defective merchandise must be reported within 10 days of receipt. If product is damaged, broken or defective, please contact TEN THOUSAND FEET by emailing email@example.com
An RA number will be issued. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they have not been soiled, damaged or altered in any way.
Shortages - If a shipment appears to be in good order but some items are missing please notify us within ten (10) working days of receipt in order.